Windows and terminology

During a support session, one of the things someone on the other end of the phone needs to know is what program the person is currently using. If they are browsing the web, this might be Internet Explorer, or Firefox or Google’s new Chrome browser.

Or perhaps if they are Wordprocessing they may be using Word or Open Office or many other Word-Processing options But often people are unable to tell what it is they are using.

Read moreWindows and terminology